More: Consumerism

Is Environmental Health a Social Determinant of Health?

How does environmental health intersect with the social determinants of health? Discover how these issues overlap and learn how small practices can take steps to become more eco-friendly!

Study: Lower Patient Spending Has Primary Care Providers Worried About Future of Practices

As more patients delay care due to COVID-19 concerns, primary care providers are experiencing higher rates of burnout and financial uncertainty. How are physician groups working with insurers to offset these effects?

Podcast Preview: Healthcare Trends That Rocked 2019

Privia Health CEO Shawn Morris examines how healthcare consumerism, interoperability, and value-based care defined the healthcare landscape in 2019.

Transparency and Engagement in Customer Service

[spb_text_block animation=”none” animation_delay=”200″ padding_vertical=”0″ padding_horizontal=”0″ width=”1/1″ el_position=”first last”] Customer service is at the heart of any successful business — just ask Apple, Lexus or Southwest Airlines, all companies rated at the top of the class in their respective markets in the 2017 Temkin Experience Ratings (a national customer experience survey). Also found — somewhat unsurprisingly …

Does Your Practice’s Website Need an Upgrade? Top Tips for Creating a Mobile-Friendly Provider Website

Privia Medical Group recently launched our new website, PriviaMedicalGroup.com, with a streamlined look and feel to make it easily navigable for our 4 million patients. Patients want convenience and ease of use when they seek to find a doctor, book an appointment, have their questions answered, and manage their care, so Privia’s digital team kept …

Revenue Cycle Success: A Case Study in Patient Financial Communications Strategy

For the second year in a row, Privia has been named a recipient of the Healthcare Financial Management Association (HFMA) MAP Award for High Performance in Revenue Cycle. This honor confirms what Privia physicians already knew; that our physician group is extremely innovative and effective in the area of revenue cycle performance. HFMA MAP Award …

Monitoring and Addressing Your Practice’s Online Reputation

April was National Financial Literacy month, and a crucial – but often overlooked – predictor of financial success for a physician’s practice is the sentiment of their online reputation. From social media platforms like Facebook and Google Plus, to review sites like Yelp and Healthgrades, countless avenues exist by which patients review and critique every …

Are We There Yet?

Our country is desperately battling obesity, smoking and an alarming rise in chronic illness. And yes, reports suggest it will likely get worse. But there are signs that Americans are ready for change, and that we could be on the verge of a tipping point in our pursuit of healthier lifestyles for all.