Privacy Policy

Date Last Revised: November 2019

The information contained on the Privia website and our associated corporate sites, including the websites of our affiliated doctors and care centers, is for informational purposes only. It is neither intended nor implied to be a substitute for professional medical advice. You should always seek the advice of your physician or other qualified healthcare provider before starting any new treatment or if you have specific questions about your healthcare or a medical condition. Never disregard professional medical advice or delay in seeking care because of something you have read on this website.

We take privacy and security seriously at Privia Health. We are committed to maintaining the confidentiality, privacy, and security of all user and visitor personal information. This Privacy Policy describes how Privia Health and its affiliates and subsidiaries collect, use, and protect the personal information you provide to us on www.priviahealth.com and associated corporate sites (the “Site”), including the websites of our affiliated doctors and care centers, and via telephone, mail, and other communication tools. The Policy also describes the choices available to you regarding Privia Health’s use of your personal information and the steps you can take to access, edit, or delete this information.

  1. Privacy & Security of your Personal Health Information is our top priority
  2. How we secure and protect your information
  3. How we use your non-Personal Health Information
  4. Your online navigation activity is only used to improve your experience
  5. We limit sharing your information with third parties
  6. You can easily access, update, and delete your personal information
  7. We post updates on our website when there are changes to our Privacy Policy
  8. Contact us if you have any questions or concerns

1. PRIVACY & SECURITY OF YOUR PERSONAL HEALTH INFORMATION IS OUR TOP PRIORITY

This Privacy Policy does NOT apply to uses and disclosures of your protected health information (“PHI”). Uses and disclosures of your PHI are described in Privia’s Notice of Privacy Practices. This Notice is available from your provider or at https://www.priviahealth.com/hipaa-privacy-notice/ and is provided pursuant to the privacy regulations enacted as a result of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Privia’s Notice of Privacy Practices describes how your PHI may be used and disclosed and how you can get access to your information. The Notice of Privacy Practices applies to all your PHI created or maintained by Privia.

2. HOW WE SECURE AND PROTECT YOUR INFORMATION

Providing security for personal information is a top priority of Privia Health. We spend a great deal of time, attention, and resources to help protect your privacy. The security procedures we employ include, but are not limited to:

  • We use one of the highest standards of Secure Socket Layer (SSL) encryption technology in transmitting Personally Identifiable Information to our servers with a 256 Bit Extended Validation security certificate.
  • We require both a username and password for users to access their information.
  • Our servers are located in state-of-the-art secure data centers designed to protect some of the country’s most sensitive data, with professional security measures such as:
    • 24×7×365 security guards
    • 24×7×365 interior and exterior video surveillance
    • 24×7×365 network operations monitoring center and on-site network engineering support
    • Biometric security access through hand scanners
    • Servers located in locked cages
    • Hurricane proof buildings
    • Redundant electrical systems and redundant emergency power generators
    • Redundant HVAC systems
  • We use firewalls to protect the information held in our servers.
  • We back-up our systems and data regularly.
  • We maintain audit trails of all activity on our servers.
  • We provide a secure messaging tool so that your communications with your health team are sent through a secure, encrypted connection.
  • We closely monitor the limited number of Privia Health employees who have potential access to your Personally Identifiable Information.
  • We require all Privia Health employees to undergo privacy and security training, to abide by our Privacy Policy, and to be subject to disciplinary action if they violate it.

Despite Privia Health’s efforts to protect your Personally Identifiable Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted. You should always use caution when submitting personal information online.

3. HOW WE USE YOUR NON-PERSONAL HEALTH INFORMATION

We collect Personally Identifiable Information, like your name, email address, date of birth, zip code, and any other information you provide to us, when you fill out a form on our Site. You are responsible for ensuring the accuracy of your Personally Identifiable Information; inaccurate information may affect the quality of information you receive from us when using our site, services, and tools, and our ability to contact you as described in this Privacy Policy. We use the Personally Identifiable Information that you provide to us to respond to your questions and inquiries, provide certain services you select, call and send you emails about our services, make available valuable partner offers, provide updates, and inform you of significant changes to this Privacy Policy. We work with carefully selected business partners so that you may receive valuable offers for their products and services. We use Personally Identifiable Information to help make these offers relevant and valuable to you. You can inform us in writing not to send you these offers.

4. YOUR ONLINE NAVIGATION ACTIVITY IS ONLY USED TO IMPROVE YOUR EXPERIENCE

When you visit our Site, we may collect certain non-personally identifiable information, such as your computer’s Internet protocol address, type of browser, and pages viewed. We use this information to understand how visitors navigate through our Sites and to enhance visitor experience.

If you use our Site without registering or completing any response forms, we will only collect Non-Personal Information through the use of Cookies or Web Beacons. “Cookies” are small text files that a website stores on your computer’s hard drive in order to collect information about your activities on the site or to make it easier to use certain site functions. You can change your browser settings if you want to be notified when a site collects cookies, or to prevent sites from collecting cookies.

We use a third party web analytics service provider that uses cookies and web beacons to help us analyze how users navigate our Site and the effectiveness of our marketing. The information generated by the cookie about your use of this Site will be transmitted to and stored by this service provider. They will use this information for the purpose of evaluating and reporting on your use of our Site. The information collected by our service provider is not personally identifiable.

5. WE LIMIT SHARING YOUR INFORMATION WITH THIRD PARTIES

Privia Health uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, printing, packaging, mailing, customer service tools, and related technology to run our services. If we provide personal information to third parties, we only provide the personal information needed to deliver the service. They are required to maintain high standards of confidentiality and security when using personal information, and are explicitly prohibited from using that information for any other purpose. Sharing of your PHI is addressed in the Privia Notice of Privacy Practices.
We will also share your personal information if we are required to do so by law, or if we believe that doing so is necessary in order to conform to the law, cooperate with law enforcement agencies, comply with legal process served on Privia Health, or otherwise protect Privia Health’s legal rights.

Our websites may include links to other Web sites whose privacy practices may differ from those of Privia Health. If you submit personal information to any of those sites, your information is subject to their privacy statements. Privia Health’s privacy policy does not apply to information you may submit to those sites. We encourage you to carefully read the privacy statement of any website you visit.

6. CONTACT US IF YOU HAVE ANY QUESTIONS OR CONCERNS

If you have specific questions about your personally identifying information maintained by Privia, questions about our Privacy Policy or any other privacy concerns, please contact us by email at privacy@priviahealth.com or by writing us at the following address:

Privia Health
950 N Glebe Rd, Suite 700
Arlington, VA 22203
Attention: Privacy Officer

If you have technical difficulty using our websites, please contact Privia Support at support@priviamedicalgroup.com.

7. WE POST UPDATES ON OUR WEBSITE WHEN THERE ARE CHANGES TO OUR PRIVACY POLICY

We frequently re-evaluate our privacy and security policies and procedures, and adapt to new challenges as they arise. We update this Privacy Policy to correspond with those changes, and will revise the “Date Last Revised” at the top of the Privacy Policy. For material changes that affect the personally identifying information we have collected, we will either notify you or place a prominent notice on the Site.